Contact information
Here's the updated contact page copy:
Get In Touch
We're a small team and we read every message. If you have a question about your order, a shipping concern, or anything else — reach out and we'll get back to you within 3–5 business days.
Email: support@evefarmco.com
When contacting us, please include:
- Your order number
- The reason for your message
- Photos, if you're reporting a damaged or defective product
Before opening a dispute with your bank, please email us first. Most issues — delayed shipments, tracking questions, refund requests — can be resolved faster through direct communication than through a formal dispute process. We're here to help.
Response Time: We aim to respond to all enquiries within 3–5 business days. We do not offer phone or live chat support at this time.